Do you have a question about ScanAndSave? You may find the
answer here. The following is a list of the most-asked
questions and the answers to them. But if you still don't
find the answer to your question in this page, you are
welcome to ask us directly in the question page.
Q: What is your policy
on spyware, adware, and spam?
A: We strongly dislike spyware, adware, and spam.
None of our products has ever had spyware or adware and
never will. We have never advertised using spam and never
will. We have never sold or shared our customers' email
addresses to any outside organizations and never will.
Q: Which version of
Windows does ScanAndSave support?
A: ScanAndSave runs on XP, Vista, and Windows 7.
Q: How much does
A: ScanAndSave is free to download and try for 30
days. If you decide to register, it costs $12.95. You may
choose to purchase ScanAndSave on a CD for an additional $5
+ shipping and handling ($2.50 for US, $3.50 for Canada, and
$4.50 for international). Once you register, we will email
you the permanent registration number. If you decide not to
register, you may simply either do nothing or uninstall it.
Q: I want to rename a
file or folder, what should I do?
A: Inside ScanAndSave, simply right-click the file
or folder you want to rename, and select Rename from the
context menu. You can also do the same thing using Windows
Explorer. Please see the section in help on File Structure
to learn more about this subject.
Q: How can I make my
image file sizes smaller?
A: Trying to reduce file size is always a
trade-off between image quality and file size. That said,
here are a few things you can try:
Reduce the DPI setting (Dots Per Inch). By default,
ScanAndSave scans at 200 DPI. You can get significantly
smaller file sizes by reducing this to 150 DPI or 100 DPI.
Of course, this is at the expense of image quality. The DPI
settings are available on the Advanced Settings dialog.
Reduce the color depth. By default, ScanAndSave scans at the
maximum color depth for the selected file format (usually 24
bits per pixel). If a black and white image is OK, you can
greatly reduce the file size by scanning in black and white.
Color settings are available on the Advanced Settings
Change the file format. By default, ScanAndSave scans to the
TIFF file format, which is the industry standard for
archiving documents. PNG files can be somewhat smaller than
TIFF files. JPEG files can be much smaller, but at
considerable sacrifice of image quality, especially for text
documents (as opposed to photographs). GIF files are also
smaller than TIFF files, but you will lose some color
information. Also remember that only the TIFF format
supports placing multiple images in a single file, so if you
scan a multi-page document in any of the other formats it
will be saved as one file per page.
Make sure that you arenít overscanning. Pick the scanning
area that best matches your document size, so you wonít be
wasting any unnecessary space.
Q: How can I speed up
the scanning process?
A: The scanning process involves processing and
moving large amounts of data from your scanner to your
computer. Anything you can do to reduce the amount of data
or speed up the transfer rate should help speed up scanning.
Here are some things you can try:
If you are using a USB 2.0 scanner, make sure you have it
plugged into a USB 2.0 port on your PC. USB 2.0 transfers
data much more quickly than USB 1.1. See your scanner and PC
documentation for more information.
Reduce the DPI or reduce the color depth. This will reduce
the amount of data that must be processed and transferred,
at the cost of some loss in image quality. These settings
are available on the Advanced Settings dialog.
Make sure you arenít overscanning. Select the scanning area
that best matches your document size, so you wonít be
wasting time scanning blank space.
Q: Can ScanAndSave
generate .pdf files?
A: ScanAndSave now support
generating .pdf files.
Q: Does ScanAndSave
support scanners with automatic document feeders?
A: ScanAndSave does not at this time support
automatic document feeders. It is a feature we will consider
adding if enough interest is expressed in it.
Q: How can I print out a
document I have scanned using ScanAndSave?
A: Double click the file in the Destination tree
control to open it in the Windows Picture and Fax Viewer and
then click the print icon.
Q: I scanned-in my
multi-page document in the wrong order, now what?
A: If you have a multiple page document, and you
happened to scan the pages in in the incorrect order, you
may wonder what you can do to fix it. If you have discovered
this long after the entire document has already been
scanned-in, or if you have already clicked the "Done" button
at the very end, then you must delete the scanned-in file
and start over. You may delete the file either from the
Windows Explorer window or from the "Select Destination"
If you had been scanning the pages in in the right order but
accidentally scanned in the last page in the wrong order you
can then click on the "Re-scan Last Page" button which will
instruct the program to ignore the page that was just
scanned-in and allow you to re-scan it. For example, if you
scanned in page one and two, but then you started to scan in
page five instead of three, you can then try the "Re-scan
Last Page" button after inserting page three into your
scanner and continue the job.
Q: What if I left out
some pages of my already scanned-in multi-page document?
A: If you have left out some pages of an already
scanned-in document, you should delete the scanned-in file
and re-scan the document. You may delete the file either
from Windows Explorer or from the "Select Destination" file